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EZ Returns and Exchanges........You can Make Use of our EZ Returns and Exchange Policy !

Now you can purchase our products and services with our EZ Returns and Exchange Policy.

Product replacement, exchange, or refund is subject to the conditions set forth under our Return/Exchange Policy section of this document.

SATISFACTION GUARANTEE


Your satisfaction is 100% guaranteed with any product purchased on supney.com within 7 days of the product purchase. If for any reason you are not satisfied with your purchase, and you need to return a product for a refund or exchange, please contact us via e-mail at returns@supney.com
 

RETURN/EXCHANGE PROCESS

RMA: (Return Material Authorization Number)
The following process will assist you in completing an RMA request by sending an email to returns@supney.com. Once you've completed the process, you will be contacted promptly (via email) by a Supney.com support representative with an RMA number and return instructions.

Important Note:

(A) You MUST obtain an RMA number before returning your product to Supney.com.

(B) This service is only available within the USA due to import/export restraints. Product purchased outside the USA must be returned through our affiliate from which it was purchased.

(C) This online RMA process is for return/exchange of unused products in their original condition only.

(D) To ensure your RMA request is processed promptly, please be sure all information is complete and correct. RMA requests without proper information will not be processed and will be sent back to the sender at their expense.
 

DISCONTINUED ITEMS
 
Any product that is no longer being manufactured or sold by Supney.com but is still under warranty must be returned to supney.com for repair. In the event that the item(s) is not repairable, the item(s) will be replaced with a refurbished or substitute item. The approximate return time for discontinued items is 2-5 weeks from receipt of defective product. Customer will be notified if processing is expected to exceed 5 weeks.
 

STANDARD REPLACEMENT FOR DEFECTIVE/WRONG ITEMS
 
Customer must return the defective product to supney.com prior to shipping the replacement product. Subject to availability, the replacement product will be shipped to Customer within two to five weeks following supney.com’s receipt of the defective product. Product will be replaced with the same item number as the product received unless prior authorization is obtained in order to substitute another item number.

You must notify us of any defective items or any other error on our part within 7 days from the time you receive the shipment. After 7 days, we will not be responsible for any defect or error in the order.
 

RETURN OF CLEARANCE OR CLOSE-OUT ITEMS

All items listed as "Clearance" or "Close Outs" cannot be returned or exchanged, and no credit will be issued.
 

SPECIAL ORDER ITEMS

Special order items will be charged 25-75% restocking fee on a case-by-case basis.
 

RESTOCKING FEES

There will be no restocking fee charged if you contact us for your return with 7 days from the day you receive your order and if you meet the following conditions:

(A) The product must be returned in new, unopened, and unused original condition without breaking the shrink-wrap.
(B) You must include all original shipping and packaging material.

After 7 days, your return may be subject to a restocking fee of 10% to 50%, or possibly more, based on the condition of the goods.

Returns Validity:
There will be no returns/exchanges after 30 days from the day you placed your order on supney.com.
 

RETURN OF SHIPPING & HANDLING CHARGES

(A) Shipping & Handling charges will not be returned. Actual shipping charges paid by supney.com will be deducted from the purchase price, unless the return is due to our error.
(B) You will be responsible for return shipping and insurance charges.
(C) You will be responsible for lost items in the shipping process when returning the products back to us; therefore, we recommend you buy insurance and have a proof of delivery.
(D) If you opted for a gift-wrap or any special type of packing, these charges will not be returned.
 

RESALE OF PRODUCTS & SERVICES


Products and Services purchased from supney.com are not intended for resale. Supney.com reserves the right to audit orders and limit quantities purchased. If you do want to order in large quantities for resale, contact us for more information on how to become our authorized reseller.
 

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